Training Courses Blog

The Human Resources and Recruiting Index Ranking On Empire Avenue

Rami Kantari — Wed, 25 Jan 2012 09:49:54 +0000

Empire Avenue is a game platform where you earn virtual currency for being social — the more social you are, the more virtual currency you will earn and the bigger your Empire will become. You’ll use that virtual currency to invest in people and brands on our social stock market, reward people for engaging with your content, buy Luxury Items that show off your virtual wealth, and a whole lot more.

As your Empire grows, you’ll gain more followers, fans and subscribers – Empire Avenue’s built-in game mechanics encourage and reward social interaction across the web in a fun environment. Drive traffic to your web page, Twitter profile, Facebook Page, YouTube channel – anything that’s important to you. You’ll also get insights into how your social networking is helping you grow your online Empire!

What are you waiting for? Start building your Empire today!

Empire Avenue for Business

Empire Avenue uses game mechanics built upon a virtual economy to drive engagement across the web. Just by being active on Empire Avenue, you can build strong value-driven relationships with fans and potential customers, which are deeper than just having someone follow you on Twitter or Like you on Facebook – though you will get more followers and Likes by tapping into Empire Avenue’s socially-driven economy.

Use Empire Avenue to find highly engaged individuals around the world across a wide variety of interests, and leverage Empire Avenue Missions to drive engagement and awareness of upcoming product launches, new web properties or anything else you want to promote. It’s a great way to get your brand in front of new, social media-savvy audiences and connect with relevant customers in a fun environment across 150+ countries.

Empire Avenue: the path to social media stardom or a digital deadend? (theredrocket.co.uk)
Remember Empire Avenue? (stoweboyd.com)
Empire Avenue – Building A Social Empire? (iblogzone.com)
Could SOPA Be Coming to Canada? (mashable.com)
My prediction for 2012 and beyond: gamification of the entire social web (alistercameron.com)
What’s The Business Value of Empire Avenue? (thekencook.com)
Sorry, you are not as influential as the Internet told you (allisterfrost.com)
Welcome to Hot English Magazine | Hot English Magazine (ajarndonald.wordpress.com)
Ajarn Donald (ajarn_donald1) (ajarndonald.wordpress.com)
Is Social Networking Getting Too Up Itself? [Nigel Dunn] (ecademy.com)

Filed under: Empire Avenue, social media, Social Networking Tagged: Empire Avenue, Empire Avenue Missions, Facebook, Klout, Online Communities, social media, social network, Twitter, Virtual economy, YouTube

Managing Conflict: Power through Influence

Rami Kantari — Mon, 16 Jan 2012 17:22:11 +0000

Image via Wikipedia

Managing Conflict: Power through Influence

via Managing Conflict: Power through Influence.

Program Objectives:

Define and understand the different sources of conflict.
Resolve conflicts using different strategies.
Identify their own personal conflict resolution style.
Use the different bases of power and change them according to the situation.
Apply influence and explore their relationships with others.
Practice effective methods of intervention and conflict management.
Turn arguments into discussions and create win-win solutions.

This program is designed for:

Business professionals who want to expand their conflict resolution skills, understand their own emotions and behaviors and find productive ways to manage conflict with influence even when authority is lacking.

Definitions of Conflict

Misconceptions about Conflict
Sources of Conflict
Positive and Negative Factors of Conflict
Business Management and Conflict Resolution

Thomas Kilmann Conflict Mode Instrument

Scoring and Interpretations
Ways of Coping with Conflict
Assumptions and Outcome of Conflict
Managing Conflicts and Using Appropriate Style For More Effective Outcomes

Influencing Others in a Problem-Solving Context

Working Effectively with Team Members
Managing your Emotions, Information and Problems
Tips for Effective Day to Day Conflicts
Resolving Conflict before it Gets Out of Hand
Managing Conflicts with Superiors and Subordinates

Importance of Teamwork

Managing Conflict in Teams
Dealing with Dysfunctional Team Roles
Enhancing Communication in a Team
Effective Team Problem
Solving
Exercises and Cases on Team Effectiveness

Influence Inventory (Power Bases)

Definitions of Influence and the Bases of Power
Changing the Bases of Power
Leadership Training for Influence and Power
Training and Development for Influence

The Art of Changing Hearts, Minds, and Action

Influence and the Psychology of Persuasion
The Power to Change Anything
Developing your Influence from Anywhere in the Organization

Conflict Boss Brings Sanity Back to the Workplace and Lets Managers Get Back to Managing (prweb.com)
The resolution of Conflict “2″ (dianataha.wordpress.com)
Acting Against Bullying: Using Drama and Peer Teaching to Reduce Bullying (education.com)
How do I resolve conflict with a colleague? (career-advice.monster.co.uk)
Covert Conflict in the Workplace (irialofarrell.wordpress.com)
EMOTIONAL INTELLIGENCE: Improving Conflict Resolution Skills (heninuraini.wordpress.com)
Explaining Why Negotiations Fail in the Most Intractable Cases (eastwestmiddle.wordpress.com)
Notes of resolution: The impact of music on conflict (westallen.typepad.com)
Free Webinar : Conflict Resolution Success Stories (socialactions.net)
Thanks to mediate.com for giving us a series on the Thomas-Kilmann conflict model (westallen.typepad.com)
Solutions to Workplace Conflict: Management Matters Has the Answer (prweb.com)
A Meta-Analysis of the Cultural Propositions about Conflict Management Styles in Face-Negotiation Theory (tc.eserver.org)
Creighton University Reintroduces Online Master’s in Negotiation and Dispute Resolution (prweb.com)
Interview Explains How Leaders Can Prevent and Manage Conflict (prweb.com)
I am (collectivedeliberation.wordpress.com)
Coaching for “disruptive physicians” is EQ skill focused. (angerblog.wordpress.com)

Filed under: dubai, Education and Training, leadership training, management training, meirc, Meirc Training, supervisor training, Training, training courses Tagged: Business, Conflict management, conflict mode instrument, Conflict resolution, conflict resolution skills, Dispute resolution, Dubai, Education and Training, human resources, Law, leadership, leadership training, Management, management training, managing conflict, managing your emotions, meirc, Organization, personal conflict, PRWEB, Talent Management, thomas kilmann conflict mode instrument, training courses

Sales Training in Dubai By Meirc: Certified Sales Manager

Rami Kantari — Thu, 12 Jan 2012 19:11:56 +0000

via Certified Sales Manager.

Image via Wikipedia

08 - 12 Apr 2012

Program Objectives:

Analyze personal strengths and weaknesses in sales management.
Demonstrate traits of an excellent sales manager.
Plan forecasts and quotas with more accuracy and precision.
Conduct sales coaching and counseling sessions effectively.
Focus the sales team to generate increased sales and profits.
Provide sales training for colleagues.
Review sales tactics from best practices so they can easily coach their team to reach peak performance.

This program is designed for:

Newly appointed or prospective or current sales managers who need to respond to customer, team and company needs.

Program Outline

Sales Management and the Marketing Mix

Common Characteristics of the Sales Force
Discovering Core Competencies
Sales Competency Model and Sales Competency-Based Training
Effective Delegation
Sales Manager Training

Forecasts and Quotas

Quota Management
Ways to Ruin a Sales Force
Account Management

Coaching and Counseling for Sales

Steps to Effective Sales Coaching
Self Motivation and the Power of Thoughts in Bringing Results
The Law of Attraction
Sales Training for Effective Results

Emotional Intelligence (EI) in Selling

EI Assessment and Debriefing
The Power of Emotions in Selling
Emotional Impulse Control
Anger Management during Emotional Outbursts

Evaluating Sales Representatives

Giving and Receiving Sales Feedback
Evaluating Sales Representatives during Visits
Customer Service Training for Representatives
Sales Force Effectiveness
Sales Performance Management
Recruiting and Interviewing Sales Applicants

Time Allocations for Sales Managers

Managing Time for Sales People
How to Save Time During Selling
Business Development and Sales Force Management
Managing your Salespeople from a Distance

Building a Winning Sales Team

Selling Strategically
Understanding the Sales Funnel
Corporate Sales Training
Sales and Marketing Training for Effective Leadership
Managing Sales Force Effectively with SPIN? Selling and Strategic Selling
Hypnotic Selling and the Power of the Mind

Power Selling: Sales Training Course in Dubai by Meirc (ramikan.wordpress.com)
Tips for Hiring Your First Sales Manager, Part 2 (bjconquest.com)
5 Keys to Ensuring a Spectacular Sales Training Engagement (ngap.net)
New Report from Carew International Offers New Strategies for Boosting Sales Dramatically (stepbystepmarketing.com)
What is “Positive Confrontation”? (customerthink.com)
Sales coaching – who to and not to coach (customerthink.com)
CustomerCentric Selling Invites Its Clients to Attend the Sales Process Management™ Workshop Free of Charge (prweb.com)
5 Tips for Great Sales Meetings in 2012 (customerthink.com)
A Walk Through a Broken Organization (customerthink.com)

Filed under: dubai, Education and Training, leadership training, management training, meirc, Meirc Training, supervisor training, Training, training courses Tagged: Business, Business development, Dubai, Education and Training, Emotional intelligence, leadership, leadership training, management training, Marketing and Advertising, meirc, Sales, Sales management, Salesmanship, Talent Management, Training, training courses, United Arab Emirates

Excellence in Customer Service

Rami Kantari — Mon, 09 Jan 2012 15:10:58 +0000

Image via Wikipedia

Excellence in Customer Service

Training Course in Dubai By Meirc March 11-14

via Excellence in Customer Service.

Program Objectives:

Address the importance of customer service in a competitive environment.
Practice the techniques of managing customer expectations and delighting customers.
Agree on a strategy to recover from major setbacks and regain the loyalty of customers.
Deliver better, faster service and increase customer satisfaction.
Recognize the signals of customer irritation and how to respond appropriately and assist in quickly finding a workable solution to their customer’s problem.

This program is designed for:

Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists as well as managers who want customer service training in order to reinforce their skills and train their staff. This program is worth 15 NASBA CPEs.

Program Outline

Customer Service

Definitions and Concepts of Service
Understanding How Customer Service Creates Revenue and Healthy Organizations
Customer Service Strategies to Create an Amazing Customer and Employee Experience

Internal Customer Service

Identifying Internal and External Customers
Appreciating that Internal Service is Just as Important as External Service
Establishing Winning Relationships
The Service Profit Chain

Managing Customer Expectations By Personality Style

Understanding your Own Personality Style and the Style of Others
Avoiding Taking Things Personally
Expanding your Communication Skills to Get Along Well with More Customers
Analyzing the Factors of the RATER Model and Service Quality Indicators
Levels of Service Offered to your Customers
Strategies and Actions to Delight your Customers
Roleplays and Exercises on Dealing with Different Personality Styles

Effective Communication Skills for Handling Customers

Identifying your Customer’s and your Own Listening Style
Creating Rapport with Customers More Easily to Have More Influence
Effective Vocabulary, Telephone Skills and Emails
Monitoring Customers Reactions and Positive Buzz on the Web

Professional Behavior with the Customer

Understanding How Emotions Are Created
Developing Mental Strategies for Remaining Optimistic and Calm Under Pressure
Using Body Language to Control your Emotional State
Changing your Emotional State in Three Minutes to Avoid Negative Emotional Carryover
Role plays and Exercises on Handling Difficult Customers

Dealing with Difficult Customers

Recognizing and Responding Effectively to Specific Customer Behaviors
Understanding Anger Management
Turning an Angry Customer into a Happy Customer Using a Recovery System
Remaining Calm during Interactions with Angry Customers by Applying Emotional Management Tools
The Secret and Power of the Law of Attraction in Bringing Positive or Negative Events to our Lives

Bangor Savings Bank Selects FMSI’s Teller Management System (TMS) to Reduce Scheduling Time While Ensuring Customer Service (prweb.com)
2012 and customer service (eptica.wordpress.com)
Is Social Customer Care THE next evolution? (genejanssen.wordpress.com)
Training – The often overlooked aspect of Customer Service (fireofficermentor.com)
Weekend Video: Customer (Dis)Service (inklingmedia.net)
Antonio : Mexico (socialactions.net)
Goodbye AT&T (daveibsen.typepad.com)
Make excellence a priority. (xemion.com)
Are Your Customers Silently Seething? (themarlincompany.com)
How to improve your business’s customer care (premierlinedirect.co.uk)
Harness Your Consumer Power (savings.com)
Excellent Customer Service Is NOT “Getting The Food To The Table” (knockoutcustomerservice.com)
Business Excellence storyboard…. [William Buist] (ecademy.com)
How to Wow your Customers/Clients (inkspeare.wordpress.com)
Olympic fever important for people in HR jobs (career-advice.monster.co.uk)
CBC Marketplace: Tell us about… Canada’s Wor$t Customer Service (magnaefamae.com)
CE#466: 7 secrets to super customer service (CNNMoney) (conocimientoestrategico.wordpress.com)
5 Ways to Focus on Service in 2012 (smallbizdaily.com)
BLR Offers Preview of New Customer Service Training Library (prweb.com)

Filed under: customer service training dubai, dubai, dubai customer service training, Education and Training, leadership training, management training, meirc, Meirc Training, supervisor training, Training, training courses Tagged: Business, Business Services, Communication, Customer, Customer relationship management, Customer service, customer service representatives, customer service strategies, Customer service training, Dubai, Education and Training, field service representatives, increase customer satisfaction, internal customer service, leadership training, management training, meirc, Sales, sales training, Self-help, Seminars and Workshops, service profit chain, social media, Talent Management, Training, training courses, United Arab Emirates, Wikipedia

Creative Problem-Solving and Decision-Making

Rami Kantari — Mon, 02 Jan 2012 10:00:30 +0000

Image via Wikipedia

Creative Problem-Solving and Decision-Making.

Training course in Dubai By Meirc

Program Objectives:

Build and expand their decision-making, critical thinking and creative problem solving skills.
Apply logical and creative approaches to solving problems and making decisions.
Use traditional and creative tools for identifying causes and generating solutions.
Utilize creativity and lateral thinking as business tools.
Analyze and solve actual problems facing them at work.
Gain confidence in asking the right questions and overcoming the stress of making complex decisions.
Demonstrate and build credibility with upper management
Develop strategic approaches to problem-solving and decision-making.

This program is designed for:

Managers, supervisors and administrators who will benefit from better problem-solving and decision-making skills.

Program Outline

Problem-Solving and Decision-Making

Definitions and Tools: An Overview
The Link between Problem-Solving and Decision-Making
The Principle of Organizing our Thinking about Problems
Identifying our Own Mind Traps
Brain Analysis and Ways of Learning

The Rational Approach to Problem-Solving (Kepner-Tregoe)

Techniques of Recognizing Problems
Difference between Causes and Symptoms
The Helicopter Approach
Problem Analysis
Decision Analysis
Potential Problem Analysis
Case Study and Debrief

Problem Analysis Supplementary Tools

Root Cause Analysis
The Importance of the Why Question
Ishikawa Fishbone Concept
Assumptions in the Workplace
Case Study and Debrief

Decision-Making Supplementary Tools

Being Decisive and Principles of Decision-Making
The How-How Method
Decision Analysis Weighted Worksheet
Consensus Decision-Making
Case Study and Debrief

Creativity and Problem-Solving

Assessment of Creativity and Ways to Think Creatively
Lateral Thinking Tips
Creativity and Its Use as a Business Tool
Barriers to Creativity and Ways to Overcome Them
The Hemispheres of the Brain
Brainstorming Tips and Tools
Six Thinking Hats

Applications of Techniques

People Problems and Solutions
Analysis and Solution of Real Cases Presented by Participants
Individualized Learning Action Plan

Make your own decisions (matchsoul.wordpress.com)
Jan 2, Basic Management Skills and Business Management Styles (more-for-small-business.com)
Invite ‘Change’ and think ‘New’ (aplace4.wordpress.com)
Learn The Steps of Problem Solving Techniques (socyberty.com)
Eight Habits of Effective Critical Thinkers (cgdowning.wordpress.com)
How to Innovate: Lessons on Creating a Competitive Advantage with Little Bets (fixcourse.com)
Solving Problems – What You Need to Know: Definitions, Best Practices, Benefits and Practical Solutions (pro2sell.com)
Kuumba – Creativity (living4bliss.wordpress.com)
Trust-based Collaboration and Cultural Differences (raesmaa.wordpress.com)
Great apes make sophisticated decisions (physorg.com)
A Step-by-step Guide to Creative Problem Solving (socyberty.com)

Filed under: dubai, leadership training, management training, meirc, Meirc Training, supervisor training, Training, training courses Tagged: Business, Creative problem solving, Creativity, Critical thinking, Decision making, Dubai, Education and Training, Kepner-Tregoe, Knowledge Creation, Knowledge management, leadership training, management training, meirc, Problem solving, training courses

Leadership and Communication, Leadership & Management, Training Courses Dubai, Training Dubai, Job Training Dubai

Rami Kantari — Fri, 09 Dec 2011 15:55:23 +0000

Leadership and Communication, Leadership & Management, Training Courses Dubai, Training Dubai, Job Training Dubai. Meirc Dubai January 29 to Dec 2, 2012

Image via Wikipedia

Program Objectives:

Discover breakthrough leadership and communication techniques for driving business value and becoming more powerful leaders.
Master best practices for influencing peers, managers, subordinates, customers and other stakeholders.
Become more effective at handling specific challenges, from delivering unpopular news to increasing team motivation.
Communicate confidently in any environment, from spontaneous elevator pitches to high-stakes reports and proposals.
Make the most of today’s electronic communication tools.
Deliver powerful messages that win hearts and minds and lead rapidly to action.

This program is designed for:

Leaders interested in developing superior leadership and
communication skills to achieve greater success at all levels of their
organization. This program is worth 25 NASBA CPEs.

Program Outline

Preparing and Organizing Thoughts and Messages

Organizing Ideas Using Mind Mapping
Knowing your Message‘s Desired Outcomes
Tailoring a Message for your Intended Audience
Picking the Right Channels through Which to Send Your Message
Perfecting your Message Using the K.I.S.S.S.S. Principle
Neuro Linguistic Programming and the Power of the Senses
Discovering Learning Styles through Brain Analysis

Earn Credibility as a Leader

Identifying the Characteristics of a Credible Leader
Demonstrating Caring, Character and Competence in Challenging Situations
Establishing Your Credibility Firmly
Persuading, Negotiating and Influencing Skills
Practical Exercises and Roleplays

Winning Hearts and Minds of People

Creating a Logical Train of Thought to Persuade
Creating a Persuasive Message that Evokes the Right Emotions
Reframing a Message from Negative to Positive
Adjusting Your Message to Accommodate the Audience’s Needs, Wants and Style

Building Consensus, Commitment and Cooperation

Crafting Messages to Champion Change
Identifying Techniques for Building Consensus in Anticipation of Resistance
Describing How to Secure Commitment and Cooperation through Change Initiatives
Practical Cases and Scenarios

Getting Results in the Face of Resistance

Managing and Handling Resistance
Effective Conflict Resolution Styles for Handling Resistance
Mediating a Hostile Dispute
Anger Management Techniques
Practical Exercises and Roleplays

Trends and Strategies for the Effective Leader and Communicator

The Social Media Revolution and its Effective Reach
From Social Media to Social CRM
The Integration of Social Networks such as Twitter, LinkedIn and Facebook in the Schedule and Lives of Leaders
Effective Communication and Networking on the Web

The Effective Executive: Trends and Strategies for the Future, Leadership & Management, Training Courses Dubai, Training Dubai, Job Training Dubai (ramikan.wordpress.com)
Power Selling: Sales Training Course in Dubai by Meirc (ramikan.wordpress.com)
Customer Relationship Management: CRM Strategic Roadmap, Sales and Marketing, Sales Training, Executive Training Dubai (ramikan.wordpress.com)
Memac Ogilvy holds two-day Red Arrow Training Seminar in Dubai (jazarah.net)
Dubai Media City Receives Senior Delegation from South Korea’s Central Officials Training Institute (jazarah.net)

Filed under: dubai, Education and Training, leadership training, management training, meirc, Meirc Training, supervisor training, Training, training courses Tagged: Business, certification, Communication, Dubai, Education and Training, leadership, leadership training, LinkedIn, management training, meirc, National Association of State Boards of Accountancy, Neuro-linguistic programming, Social CRM, Training, training courses, training courses dubai, training dubai

The Effective Executive: Trends and Strategies for the Future, Leadership & Management, Training Courses Dubai, Training Dubai, Job Training Dubai

Rami Kantari — Sun, 04 Dec 2011 12:10:28 +0000

The Effective Executive: Trends and Strategies for the Future, Leadership & Management, Training Courses Dubai, Training Dubai, Job Training Dubai.

Program Objectives:

By the end of the program, participants will be able to:

Understand how our worldview and perceptions affect our decisions.
Better deal with different generations in the workplace and ensure results through contribution.
Explore the range of forces and ways of thinking that might influence the future of management.
Sharpen their leadership skills through innovative thinking and executive training.
Update, broaden and optimize their executive management style for continued career advancement.

This Program is designed for:

Executives, leaders and managers who want to develop their critical
leading and influencing skills necessary to create sustainable long term
organizational success. This program is worth 25 NASBA CPEs.

Program Fees:

Program Outline:

The Effective Personality

The Limiting Factor to Accomplishment
Pruning Activities Resulting from Poor Management
Over Staffing, Malorganization and Malfunction in Information

Focusing on Contribution, Results, Values and Developing People

Individual Self Development and Developing Others
Making Meetings Productive
Decision Steps for Effective Staffing
Developing Opportunities for the Second Half of Your Life

Elements of Effective Decision-Making

Building Action into the Decision
Focusing on Solutions Instead of Problems
Leadership Training for Decision-Making

Executive Leadership and Effectiveness

Diversity Management for Future Leaders
Leading in a Time of Crisis and Complexity
Leading Organizations of the Future
Challenges for Leaders in the Years Ahead
New Leadership Competencies

Management Innovation in Action

Becoming a Management Innovator
Building the Future of Management
Training and Development for Executives
Talent Management for Executives

Image via Wikipedia

Customer Relationship Management: CRM Strategic Roadmap, Sales and Marketing, Sales Training, Executive Training Dubai (ramikan.wordpress.com)
Power Selling: Sales Training Course in Dubai by Meirc (ramikan.wordpress.com)
Memac Ogilvy holds two-day Red Arrow Training Seminar in Dubai (jazarah.net)
The Beckhams Train, Smile, and Spice Up Dubai (popsugar.com)
Dubai Media City Receives Senior Delegation from South Korea’s Central Officials Training Institute (jazarah.net)
Cisco Selects The Corps Group as a Leadership Training Partner (prweb.com)
Leadership Styles In Management (mademan.com)
DDI Named to Top 20 Leadership Training Companies Announced by TrainingIndustry.com (prweb.com)
MST with “The Chapter Dubai” (biketourgermany.wordpress.com)
The Project Leader (martinwebster.eu)
Dubai hotel launches summer food festival (travelnews.britishairways.com)
Dubai’s popularity continues to grow in the business world (travelnews.britishairways.com)
Dubai welcomes special needs tourists | British Airways – Travel Industry News (travelnews.britishairways.com)
Witness admits pair held on false claims (smh.com.au)

Join me on XeeMe

Rami Kantari — Wed, 16 Nov 2011 08:05:27 +0000

: Image via Wikipedia

Rami’s XeeMe.

XeeMe is a social media software company focusing on social presence management. A “XeeMe” lets users or brands organize, grow and monitor their social presence. With the growing diversity of social online engagements, presence management became more and more important. XeeMe provides easy to use way to concentrate all profiles and presences on one page and helps its owner to quickly grow popularity. The XeeMe analytics help users monitor their progress and success, learn about network relevancy and are able to compare themselves or their brands with others. XeeMe has the largest number of supported networks and the most sophisticated analytics of its kind.

Social Presence Management (customerthink.com)
Xeesm ” …xee and be xeen Xeesm (xeesm.com)
Gilt Groupe Will Acquire What’s Left Of BuyWithMe (businessinsider.com)
Be social: Do you really need a social media manager? (marketing.yell.com)
Morning Joe at the Digital Analog Border (dave-lucas.blogspot.com)
LinkedIn profile: How to make most out of it? (shoutmeloud.com)
5 Things You Didn’t Realize You Could Do With MarketMeSuite (famousbloggers.net)
[Video] Social Media Success: Uncovering What Works. #wbzbreakfast (offonatangent.blogspot.com)
MeMyLogos.com Launches Social Media Straw Poll to Predict Election Results (prweb.com)
Ezgobz is Pleased to Announce the Partnership With My Longevity Docs to Reach Out to New Clients Via Social Media Presence (prweb.com)

Filed under: Empire Avenue, klout, peerindex, social media, xeeme Tagged: Klout, social media, xeeme

Power Selling: Sales Training Course in Dubai by Meirc

Rami Kantari — Fri, 30 Sep 2011 11:51:53 +0000

Cover of Closing Techniques: (That Really Work!)

Power Selling. Sales Training Course in Dubai By Meirc

Dubai Crown Plaza Hotel Dec 4-8

Program Objectives:

By the end of the program, participants will be able to:

Identify the behaviors and skills of a successful sales professional.
Describe different types of selling models.
Understand prospecting and be able to conduct a powerful sales call.
Use a customer centered selling approach to provide value.
Choose a closing technique to earn the business.
Manage the customer relationship on an ongoing basis.
Develop an action plan to apply new skills

This Program is designed for:

Sales people, sales support, as well as potential candidates for sales positions who want to build and revitalize their existing selling skills.

Program Outline:

Selling Skills Assessment

Sales Competency Model
Behaviors, Characteristics and Skills of a Successful Salesperson

Types of Selling

Strategic Selling and Buyers Influence
Planning your Calendar to Achieve Sales Goals and Build a Sales Pipeline
Retail (Face-to-face) Selling
Relationship (Consultative) Selling
SPIN® Selling: The SPIN® Sales Model
Characteristics of Different Selling Models, Types and Structures

Sales Closing

Attitude of the Sales Professional
Dealing with Customer Objections
Various Closing Techniques
The Feel Felt Found Approach
Strategies to Respond to Common New Business Objections.

Relationship Management (Partnering with Customers)

Technologies or Methods for Maintaining Customer Information CRM
Strategies to Maintain Communication with a Customer
Customer Marketing Pyramid
Relationship Marketing
Consultative Selling
Life Time Value of a Customer (LTV)
Conflict Handling

Sales Win-Win Negotiations

The Phases of Sales Negotiations
The Harvard Model Applied to Sales Negotiation
The Art of Bargaining and Concessions Handling

NLP and Emotional Intelligence in Selling

What is NLP?
Implications for Marketers, Sales Advertising People
Hypnotic Marketing and Hypnotic State Inducing Vocabulary
Mind Reading

Customer Relationship Management: CRM Strategic Roadmap, Sales and Marketing, Sales Training, Executive Training Dubai (ramikan.wordpress.com)
The two things missing from most sales training programs (customerthink.com)
Partnerships: A Touchy-Feely Jab In Your Eye [Marcus Cauchi Sales Management Training] (ecademy.com)
Implementing a Value Based Sales Approach – Part 4 of 4. Some sales training ideas (regnordman.com)
Effective Sales Training Techniques (thinkup.waldenu.edu)
Effective Sales Training Techniques (thinkup.waldenu.edu)
Effective Sales Training Techniques (thinkup.waldenu.edu)
Admit it!!! YOU are in Sales! 3 Keys to Owning Your Sales Success (customerthink.com)
Announcing ESR’s Sales Thought-Leader Panel Series (davesteinsblog.esresearch.com)
Seller, Do You Know Who You Are and What You Should Be Marketing? (salesandmanagementblog.com)
Tips to Help you Think About Sales at Your Startup (bothsidesofthetable.com)
Gears of War 3 sells 3 million copies in first week (gamesradar.com)
Return On Your “Selling” Investment (customerthink.com)
Effective Selling Starts With The Customer (customerthink.com)
How we took Zoho CRM’s UI from “The Worst” to “S-U-P-E-R-B!” (blogs.zoho.com)
Why B2P selling is so important – Forget B2B (sparkthedebate.blogspot.com)
Why did you end up in sales ? (leadsexplorer.com)
Top Selling Mistakes According to Buyers (must-watch video) (fearlesscompetitor.net)
Anwar al-Aulaqi, U.S.-born cleric linked to al-Qaeda, killed, Yemen says – Washington Post (news.google.com)
Banks Plan New Fees for Using Debit Cards – Wall Street Journal (news.google.com)

Filed under: banking, Blog, Business and Economy, certification, coaching management sales training dubai, communication training courses in Dubai, Conflict management, Consulting, Contract Administration Training Dubai, courses, Creative problem solving, Creativity, CRM, crm training, Customer relationship management, Customer Service Training, development and training, dubai, dubai customer service training, dubai leadership training, dubai management training, Dubai NLP Training, dubai sales training, dubai training courses, Education and Training, Emotional intelligence, global management training, hr training, Human resource consulting, Human resource management, human resources, human-resource, Internet marketing, internet marketing training dubai, leadership, leadership training, management courses, management training, Marketing and Advertising, meirc, Meirc Training, Middle East, new management training, sales management training, sales training, Social CRM, social media dubai, social media training dubai, strategic plannning training, supervisor training, Trainers, Training, training and development, training course, training courses, training courses dubai, training management Tagged: Customer relationship management, Dubai, Education and Training, leadership training, management training, meirc, Sales, Talent Management, Training, training courses

Customer Relationship Management: CRM Strategic Roadmap, Sales and Marketing, Sales Training, Executive Training Dubai

Rami Kantari — Thu, 01 Sep 2011 18:14:37 +0000

: Image via Wikipedia

Customer Relationship Management: CRM Strategic Roadmap, Sales and Marketing, Sales Training, Executive Training Dubai.

Dubai Sep 25 2011 – Sep 29 2011

Program Objectives:

By the end of the program, participants will be able to:

Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers.
Determine the uses and objectives of a CRM system.
Recognize best practices in implementing a CRM strategy.
Apply CRM for improving marketing, sales, customer service, and customer contact.
Use Social CRM to drive collaboration among salespeople to increase their effectiveness.

This Program is designed for:Relationship managers, marketing managers, sales and customer care managers and supervisors, and senior sales and customer service staff. This program is worth 25 NASBA CPEs.

Program Outline:

Definitions

Defining CRM
Importance of CRM to Companies
Customer Loyalty and Optimizing Customer Experience
CRM and Business Intelligence
CRM Mistakes
Why CRM is Hard?
Where Does CRM Fit?

CRM in Marketing

Relationship and One-to-One Marketing
Cross Selling and Up-Selling
Customer Retention
Customer Profitability and Value Modeling
Customer and Business Value
Customer Relationship Management Training for Marketers

CRM and Customer Service

Call Center and Customer Care
Customer Satisfaction Measurement
Customer Service Checklist for Success
Customer Service Training

Sales Force Automation

Activity, Contact and Lead Management
Knowledge Management
Business Training for Salesforce

Planning CRM Programs

Developing a CRM Strategy
CRM Business Plan
Cost Justifying CRM
Choosing CRM Tools and Suppliers
Customer Relationship Management Softwares

Managing a CRM Project

Implementation Checklist
CRM Roadblocks and Saboteurs
Looking toward the Future
CRM Training Program and Customer Loyalty
The New Rules of Marketing and PR
Social CRM

Pre-requisites

None

Delivery Type

Group-Live

Related Programs

Gartner: Social CRM Market Will Reach $1B In Revenue By 2012 (techcrunch.com)
EasyAsk Sweetens Sugar CRM (arnoldit.com)
KnowledgeTree’s Integration With SugarCRM Lets Customers Manage Documents More Productively Across Organizations (prweb.com)
How do you define social CRM? (nevillehobson.com)
Frost & Sullivan Presents Vantage Communications with Best Practices Award (prweb.com)
Launch of Microsoft Dynamics CRM Online Set to Shake Up the UK CRM Market (prweb.com)
Personal Attention + Delivered Value = Customer Retention (customerthink.com)
Small business insurance holders ‘should implement CRM systems’ (premierlinedirect.co.uk)
CRM Idol 2011: The Reviews Continue #2B (zdnet.com)
CRM Idol 2011: The Reviews Continue #3A (zdnet.com)

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